SALON POLICIES and FAQs
This isn’t the boring fine print—this is the stuff that helps me do what I do best. Elysian Hair and Makeup Studio is a boutique one-personal business. I’m committed to providing a high-quality, personalised experience for every person who walks through the door.
I dedicate generous time to each appointment so I can provide a calm, unrushed experience and achieve the best possible results for every client. To keep things fair and sustainable, I prioritise clients who value mutual respect, reliability, and clear communication. My regular clients respect me as a professional and I’m so thankful for that.
When you book an appointment, that time is reserved exclusively for you. That means when someone doesn’t show or cancels at the last minute, it creates a gap I can’t fill, results in lost income and affects my livelihood.
So before booking, please take a moment to read through the policies below. They keep things running smoothly and ensure you receive the time and care you deserve.
BOOKING AN APPOINTMENT
If you’re locking in a spot, please only do so if you genuinely intend to attend (wild, I know 😅). A little courtesy goes a long way in helping me create the kind of relaxed, respectful salon space I know my clients value.
CONFIRMING APPOINTMENTS
You’ll receive a courtesy SMS reminder at least 48 hours before your appointment. Please reply promptly to confirm and secure your time.
If you already know you won’t be able to make it, please don’t wait for the reminder—get in touch with plenty of notice so we can sort it out. Last-minute cancellations should be reserved for genuine emergencies or illness, not a change of mind. I appreciate early notice so I can offer the spot to someone else and avoid lost time and income.
If I don’t hear back, I’ll assume the appointment is no longer needed and it will be cancelled to give someone else the opportunity to book. Thanks for respecting the time that’s been set aside just for you.
CANCELLATIONS, no shows & RESCHEDULING
If you need to make any changes, please give as much advance notice as possible. I understand that life can be unpredictable, but rescheduling or cancelling at the last minute can create significant gaps in my schedule, affecting my business and preventing others from booking that time slot.
Changes to bookings can be made online up to 7 days before your appointment. Any changes after this time, please call or text.
No shows and cancellations/rescheduling may result in future appointments requiring payment of a 50% Booking Fee to secure a booking.
IF YOU ARE SICK
Your health—and mine—is important. If you’re genuinely unwell, especially with something contagious, please don’t attend your appointment. I’d much rather reschedule than have anyone risk feeling worse or spreading illness.
That said, I ask that you let me know as soon as you start feeling unwell, rather than waiting until the last minute. This allows me the best chance of offering your spot to someone else.
Frequent short-notice cancellations, even due to illness, may still result in future bookings requiring a 50% booking fee to secure your time, simply to keep things sustainable on my end.
NEW CLIENTS
New clients are always warmly welcomed, and I genuinely look forward to meeting you. If you’re booking for the first time, all I ask is that you treat the appointment with the same care and consideration I put into preparing for it.
New Client Cancellation/No Show Policy
If you’re a new client and don’t show up, or cancel with less than 48 hours’ notice, online booking will no longer be available to you, and you will need to call to make a booking.
Going forward a non-refundable 50% Booking Fee will be required to secure an appointment. This Booking Fee is applied to your service on the day. If you cancel with less than 48 hours notice or don’t attend, it becomes a cancellation fee to partially cover the lost income from the missed appointment.
LATE ARRIVALS
If you are running late for your appointment, please let me know. If you are more than 15 minutes late, I may not be able to perform your complete service
GRACE & RESPECT GO BOTH WAYS
We are all human and sometimes life can throw curveballs—people get sick, things come up, and emergencies happen. I have compassion when that happens and always do my best to respond with understanding and flexibility. That said, there are occasions when boundaries are pushed and people show a lack of respect for businesses and blatantly abuse that kindness, I do keep a quiet note of these instances, simply to protect the time, energy, and income that go into running a one-person business and a line must be drawn at some point. It’s not about being harsh—it’s about being fair, and making sure those rare exceptions don’t become the rule.
Thanks so much for your understanding—it helps me keep offering the best possible experience to every client who walks through the door.
BOOKING FEES
A Booking Fee is required for some services, including event hair and makeup, premium, high demand dates and services requiring extended appointment times. Booking Fees are non-refundable and required to secure an appointment. When you arrive at your appointment as scheduled, the booking fee will simply be deducted from the service charge payable on the day.
COLOUR POLICY
If you have not had a colour previously, have allergies or have experienced any sensitivity or reactions from previous colour, I recommend a sensitivity test prior to booking a colour appointment. This should be at least 48 hours prior to a colour service.
I only use professional colour. To ensure the lasting results of your service, it’s important that you treat your hair well using salon quality products. I’m unable to guarantee the results if you use unsuitable hair products.
CONDITIONS OF SERVICE
Please see the information under Health and Covid-19
PRICING
- If you require a quote before booking a service, please call to book a complimentary consultation to chat about your requirements.
- Please let me know if you have budget restrictions prior to commencement of your service.
- All prices are subject to variation without notice.
SERVICE GUARANTEE
I want you to be 100% satisfied with your service. I strive to provide quality services and. always offer a complimentary, in-depth consultation before a service or before booking an appointment if requested. Communication is key and it’s important that you are open and honest about what you like and don’t like and always with kindness. If at any time you are unsure or have any questions, let me know immediately so action can be taken.
However, if you find that you are unhappy with the end result and believe it is not in harmony with your initial consultation, I will happily make adjustments to your colour or cut. Any correction is free of charge. I do not provide refunds. Please get in touch with me in the first week after your service. Please do not try to fix yourself or go to another salon as this will void my service guarantee.
If you change your mind or simply make a wrong decision, this service guarantee does not apply and any future services will be charged in full. Please choose carefully. My policies comply with NSW consumer law.
WEDDING BOOKINGS
Please see the information on the Weddings page.
FAQs
WHAT PAYMENT METHODS DO YOU ACCEPT?
Card payments are preferred but cash is accepted.
IF I ONLY WANT A TRIM, IS IT THE SAME PRICE AS A HAIRCUT?
Yes, there is no price difference between the two as it takes the same amount of time to remove length from your hair.
HOW LONG WILL MY APPOINTMENT BE?
I recommend allowing three and a half hours for a cut and basic colour. If you are having a different service or have long/thick hair, then please allow extra time. When booking your appointment, please provide me with as much detail about your hair as possible. I perform colour services with quality products and some processes take time.
If you have time restrictions, please let me know during your consultation.
WHAT SHOULD I WEAR TO MY APPOINTMENT?
Throughout the entire appointment you will wear a cape so your clothing will be covered. I make every effort to avoid any spills or leaks. I recommend that you don’t wear anything valuable and avoid wearing earrings which can easily get caught and possibly even go down the drain. All care is taken but I accept no responsibility for any damage or loss of your items.
WHAT IS NOVAPLEX
NovaPlex by De Lorenzo is a vegan certified premium bond linking system designed to build strong bonds and improve hair integrity. During independent testing, NovaPlex outperformed the leading competitor showing reduced hair breakage during lightening by 71%. It restores hair to superb softness, shine and manageability. NovaPlex can also be used as an in-salon stand alone treatment and can be added to any chemical service.
HOW LONG WILL TONERS LAST?
A toner should last between 4-6 weeks depending on how frequently you wash your hair and what hair care products you are using at home.
CAN I BRING MY CHILDREN WITH ME?
Children may come with you only if they are booked in for a service. Children are to be accompanied by an adult at all times.