SALON POLICIES and FAQs
At Elysian Hair and Makeup Studio, I am committed to providing a high quality, personalised service. So that each and every client is able to walk away feeling their absolute best and for the smooth running of my salon, when you book a service with me, you are agreeing to the following terms and conditions.
NEW CLIENTS
All new clients must first book a 15 minute consultation before booking any colour or chemical service. I will coordinate your first booking after your consultation.
BOOKING FEE FOR COLOUR AND CHEMICAL SERVICES
When you make a booking for colour, lightening and chemical services, I block out a lengthy appointment time just for you. You will be asked to pay a non—refundable booking fee of $75 to secure your appointment.
When you arrive at your appointment as scheduled, the booking fee will simply be deducted from the service charge payable on the day.
RESCHEDULING / CANCELLING
When you book an appointment with me, I have set aside time exclusively for you. I understand that life happens, and things can come up last minute that you have no control over. However, if you give me late notice that you need to reschedule or simply don’t turn up, it does impact me significantly and inconveniences other clients who could have had that time.
In the event you are unable to attend your appointment, I respectfully request that you call to reschedule your appointment with as much notice as possible. If you provide:
- More than 24 hours’ notice, the booking fee will be transferred to the new appointment.
- Less than 24 hours’ notice, you will forfeit the booking fee and it will become a cancellation fee. You would then need to pay a new booking fee to secure a new booking.
No shows will be also be required to pay 50% of the service to secure any future booking.
RESCHEDULING DUE TO COVID-19
I understand that last minute changes are necessary with COVID-19. Please contact me as soon as possible. If less than 48 hours notice is given, so that your booking fee can be transferred to a new appointment, you will be asked to provide a copy of the positive PCR test result.
LATE ARRIVALS
If you are running late for your appointment, please let me know. If you are more than 15 minutes late, I may not be able to perform your complete service.
CONFIRMING APPOINTMENTS
An automated appointment reminder is sent out 24-48 hours before your appointment. Please reply to confirm or call to reschedule. Please bear in mind that it’s your responsibility to remember your appointment so if you know you won’t be able to attend on that date, please help me out by giving me as much notice as possible so there’s time for someone else to take that spot.
SALON SERVICE PRICING
If you require a quote before booking a service, please call to book a complimentary consultation to chat about your requirements.
Please let me know if you have budget restrictions prior to commencement of your service.
All prices include GST and are subject to variation without notice.
COLOUR POLICY
If you have not had a colour previously, have allergies or have experienced any sensitivity or reactions from previous colour, I recommend a sensitivity test prior to booking a colour appointment. This should be at least 48 hours prior to a colour service.
I only use professional colour. To ensure the lasting results of your service, it’s important that you treat your hair well using salon quality products. I’m unable to guarantee the results if you use unsuitable hair products.
PREMIUM, HIGH DEMAND DATES
A limited number of appointments are available on premium, high demand dates such as graduations. You will be advised at the time of booking if the date you are requested is a premium date. A booking fee is required for these dates. Please contact me for more information.
BOOKINGS FOR WEDDINGS
Please see the information on the Wedding page.
SERVICE GUARANTEE
I want you to be 100% satisfied with your service. I strive to provide quality services and. always offer a complimentary, in-depth consultation before a service or before booking an appointment if requested. Communication is key and it’s important that you are open and honest about what you like and don’t like and always with kindness. If at any time you are unsure or have any questions, let me know immediately so action can be taken.
However, if you find that you are unhappy with the end result and believe it is not in harmony with your initial consultation, I will happily make adjustments to your colour or cut. Any correction is free of charge. I do not provide refunds. Please get in touch with me in the first week after your service. Please do not try to fix yourself or go to another salon as this will void my service guarantee.
If you change your mind or simply make a wrong decision, this service guarantee does not apply and any future services will be charged in full. Please choose carefully. My policies comply with NSW consumer law.
FAQs
WHAT PAYMENT METHODS DO YOU ACCEPT?
Card payments are preferred but cash is accepted.
IF I ONLY WANT A TRIM, IS IT THE SAME PRICE AS A HAIRCUT?
Yes, there is no price difference between the two as it takes the same amount of time to remove length from your hair.
HOW LONG WILL MY APPOINTMENT BE?
I recommend allowing three and a half hours for a cut and basic colour. If you are having a different service or have long/thick hair, then please allow extra time. When booking your appointment, please provide me with as much detail about your hair as possible. I perform colour services with quality products and some processes take time.
If you have time restrictions, please let me know during your consultation.
WHAT SHOULD I WEAR TO MY APPOINTMENT?
Throughout the entire appointment you will wear a cape so your clothing will be covered. I make every effort to avoid any spills or leaks. I recommend that you don’t wear anything valuable and avoid wearing earrings which can easily get caught and possibly even go down the drain. All care is taken but I accept no responsibility for any damage or loss of your items.
WHAT IS NOVAPLEX
NovaPlex by De Lorenzo is a vegan certified premium bond linking system designed to build strong bonds and improve hair integrity. During independent testing, NovaPlex outperformed the leading competitor showing reduced hair breakage during lightening by 71%. It restores hair to superb softness, shine and manageability. NovaPlex can also be used as an in-salon stand alone treatment and can be added to any chemical service.
HOW LONG WILL TONERS LAST?
A toner should last between 4-6 weeks depending on how frequently you wash your hair and what hair care products you are using at home.
CAN I BRING MY CHILDREN WITH ME?
Children may come with you only if they are booked in for a service. Children are to be accompanied by an adult at all times.