SALON POLICIES and FAQs
At Elysian Hair and Makeup Studio, I am committed to providing a high quality, personalised service. So that each and every client is able to walk away feeling their absolute best and for the smooth running of my salon, when you book a service with me, you are agreeing to the following terms and conditions.
SALON SERVICE PRICING
If you require a quote before booking a service, please call to book a complimentary consultation to chat about your requirements.
Please let me know if you have budget restrictions prior to commencement of your service.
All prices are subject to variation without notice.
CONFIRMING APPOINTMENTS
When you book an appointment with me, I have set aside time exclusively for you.
As a courtesy, an automated reminder will be sent 48 hours before your appointment. Please respond promptly to confirm and secure your scheduled time.
If you don’t respond to your confirmation message, I assume you no longer require my services and I have no choice but to cancel your appointment without further notice. Your appointment will then be made available for someone else.
Kindly remember that managing your appointment is your responsibility. If you can’t make it, giving me as much notice as possible helps ensure that someone else can fill that time.
BOOKING FEE FOR CHEMICAL SERVICES
When you make a booking for chemical services, I block out a lengthy appointment time just for you. You will be asked to pay a non—refundable booking fee of $75 to secure your appointment.
When you arrive at your appointment as scheduled, the booking fee will simply be deducted from the service charge payable on the day.
BOOKING FEES FOR EVENT HAIR AND MAKEUP SERVICES AND PREMIUM, HIGH DEMAND DATES
A Booking Fee is required to book event hair and makeup services and high demand dates such as school grad days. This Booking Fee is strictly non-refundable. When you arrive at your appointment as scheduled, the Booking Fee will simply be deducted from the service charge payable on the day.
NEW CLIENT CANCELLATION POLICY: ONE-TIME COURTESY, THEN NO MORE
At this time, the majority of services don’t attract a cancellation fee, but if you’re a new client and cancel with less than 48 hours notice or do not show, you will not be able to book again.
RESCHEDULING
If you need to make any changes, please give as much advance notice as possible. I understand that life can be unpredictable, but rescheduling or cancelling at the last minute can create significant gaps in my schedule, affecting my business and preventing others from booking that time slot.
Changes to bookings can be made online up to 7 days before your appointment. Any changes after this time, please call or text.
No shows will be required to pay a booking fee to secure any future booking.
LATE ARRIVALS
If you are running late for your appointment, please let me know. If you are more than 15 minutes late, I may not be able to perform your complete service.
COLOUR POLICY
If you have not had a colour previously, have allergies or have experienced any sensitivity or reactions from previous colour, I recommend a sensitivity test prior to booking a colour appointment. This should be at least 48 hours prior to a colour service.
I only use professional colour. To ensure the lasting results of your service, it’s important that you treat your hair well using salon quality products. I’m unable to guarantee the results if you use unsuitable hair products.
BOOKINGS FOR WEDDINGS
Please see the information on the Weddings page.
SERVICE GUARANTEE
I want you to be 100% satisfied with your service. I strive to provide quality services and. always offer a complimentary, in-depth consultation before a service or before booking an appointment if requested. Communication is key and it’s important that you are open and honest about what you like and don’t like and always with kindness. If at any time you are unsure or have any questions, let me know immediately so action can be taken.
However, if you find that you are unhappy with the end result and believe it is not in harmony with your initial consultation, I will happily make adjustments to your colour or cut. Any correction is free of charge. I do not provide refunds. Please get in touch with me in the first week after your service. Please do not try to fix yourself or go to another salon as this will void my service guarantee.
If you change your mind or simply make a wrong decision, this service guarantee does not apply and any future services will be charged in full. Please choose carefully. My policies comply with NSW consumer law.
CONDITIONS OF SERVICE
Please see the information under Health and Covid-19
FAQs
WHAT PAYMENT METHODS DO YOU ACCEPT?
Card payments are preferred but cash is accepted.
IF I ONLY WANT A TRIM, IS IT THE SAME PRICE AS A HAIRCUT?
Yes, there is no price difference between the two as it takes the same amount of time to remove length from your hair.
HOW LONG WILL MY APPOINTMENT BE?
I recommend allowing three and a half hours for a cut and basic colour. If you are having a different service or have long/thick hair, then please allow extra time. When booking your appointment, please provide me with as much detail about your hair as possible. I perform colour services with quality products and some processes take time.
If you have time restrictions, please let me know during your consultation.
WHAT SHOULD I WEAR TO MY APPOINTMENT?
Throughout the entire appointment you will wear a cape so your clothing will be covered. I make every effort to avoid any spills or leaks. I recommend that you don’t wear anything valuable and avoid wearing earrings which can easily get caught and possibly even go down the drain. All care is taken but I accept no responsibility for any damage or loss of your items.
WHAT IS NOVAPLEX
NovaPlex by De Lorenzo is a vegan certified premium bond linking system designed to build strong bonds and improve hair integrity. During independent testing, NovaPlex outperformed the leading competitor showing reduced hair breakage during lightening by 71%. It restores hair to superb softness, shine and manageability. NovaPlex can also be used as an in-salon stand alone treatment and can be added to any chemical service.
HOW LONG WILL TONERS LAST?
A toner should last between 4-6 weeks depending on how frequently you wash your hair and what hair care products you are using at home.
CAN I BRING MY CHILDREN WITH ME?
Children may come with you only if they are booked in for a service. Children are to be accompanied by an adult at all times.